FAQ

Q: Are brightharborcoco products safe for everyday use?
A: Yes! All brightharborcoco products are made with high-quality, carefully selected materials and undergo strict quality checks to ensure safety and durability for daily use.

Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and destination.

Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.

Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@brightharborcocovip.comwith photos. We will provide a replacement or refund promptly.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.

Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.